Frequently asked questions
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Hello
Exquisite Jewelry for Every Occasion
Welcome to CLAĖ, a handmade jewelry brand that was birthed over hard times and storytelling. Ever since, we dedicate ourselves to celebrating creativity, engaging community, and telling stories through the work of one’s hands.
Shop Policies
Returns, Exchanges, and Cancellations
Order cancellations must be made within 24 hours of purchase.
All items are handmade, and therefore some small imperfections/inconsistencies may occur. Examples of these may include very small bubbles, slight variances in color from what appears on screen, or other small marks that in no way affect the functionality or overall aesthetic appeal of an item.
Claė cannot replace items if they break or are otherwise damaged while in your possession, or with regular use. Claė is not liable or responsible for replacing lost earrings that fall off and get lost during use. If you lose an earring, please contact me for the option to purchase one single earring to match the lost one.
Shipping
Items have a 7-10 business day processing time since they are made to order.
I am not responsible for packages once I have delivered them to the post office. If you would like to purchase insurance, contact me before purchasing.